Find your Box ID
Look for the label on top of your ODI TV box.
ODI TV SUPPORT
Let’s get you back to watching.
Before contacting support, gather the three details below. They help us understand your setup and respond faster.
Check your version
Find the version number in the top-left corner of the home screen.
Know your connection
Tell us whether the box is connected by Wi-Fi or ethernet.
CONTACT SUPPORT
Email the ODI TV support team.
Include your name, email, time zone, Box ID, version number, connection type, and a clear description of what is happening.
Email help@oditv.comMonday–Friday, 8:00 AM–6:00 PM Pacific Time
Include these details
- Your full name and best email
- Your time zone
- Box ID from the top label
- Version number from the home screen
- Wi-Fi or wired connection
- What you expected and what happened